Privacy Policy for Maintenance Mobile App
Last Updated: January 2025
Introduction
This Privacy Policy describes how we collect, use, and protect your personal information when you use the Maintenance Mobile application ("App"). By using this App, you agree to the collection and use of information in accordance with this policy.
Information We Collect
1. Account Information
- Username or Email Address: Used for authentication and account identification
- Password: Securely stored and encrypted for authentication purposes
- Name and Surname: Your full name for account identification
- Email Address: Your email address associated with your account
- Role Information: Your assigned role within the maintenance system
- Outlet ID: The outlet or location identifier associated with your account
- Country: Your country information
2. Device Information
- Device Token: A unique identifier for push notifications (collected when you enable notifications)
- Device Type: Information about your device (iOS/Android) for app functionality
- App Version: The version of the app you are using
3. Maintenance and Incident Data
- Incident Reports: Information you provide when creating or updating maintenance requests
- Photos and Images: Images you attach to incident reports using the camera or photo library
- Location Data: If applicable, location information related to maintenance requests
- Work Orders: Details about maintenance tasks, assignments, and status updates
4. Usage Data
- Authentication Tokens: Secure tokens stored locally on your device for session management
- Notification Preferences: Your preferences for receiving push notifications
- App Activity: Information about how you interact with the app
How We Use Your Information
We use the collected information for the following purposes:
- Authentication and Account Management
- To verify your identity and provide secure access to the app
- To manage your user account and preferences
- Service Delivery
- To process and manage maintenance requests and incident reports
- To assign work orders and track maintenance activities
- To facilitate communication between users
- Notifications
- To send you push notifications about maintenance requests, assignments, and updates
- To alert you about important maintenance-related events
- App Functionality
- To enable camera and photo library access for attaching images to reports
- To maintain your session and preferences
- To improve app performance and user experience
- Compliance and Security
- To comply with legal obligations
- To protect the security and integrity of the app and our services
Data Storage and Security
Local Storage
Authentication tokens and user session data are stored locally on your device using secure storage mechanisms. Photos and images you capture are stored on your device and transmitted to our servers when you submit reports.
Server Storage
Your account information and maintenance data are stored on secure servers. We implement appropriate technical and organizational measures to protect your personal information. Data is transmitted using encrypted connections (HTTPS).
Data Retention
We retain your personal information for as long as necessary to provide our services and comply with legal obligations. You may request deletion of your account and associated data by contacting us.
Permissions We Request
Camera Permission
- Purpose: To allow you to take photos directly within the app for incident reports
- Usage: Photos are only captured when you explicitly choose to take a photo for a maintenance report
- You can revoke this permission: Through your device settings at any time
Photo Library Permission
- Purpose: To allow you to attach existing photos from your device to incident reports
- Usage: Only accessed when you choose to attach an image to a report
- You can revoke this permission: Through your device settings at any time
Push Notifications Permission
- Purpose: To send you notifications about maintenance requests, assignments, and updates
- Usage: Notifications are sent to keep you informed about relevant maintenance activities
- You can revoke this permission: Through your device settings or app settings at any time
Third-Party Services
Firebase Cloud Messaging
We use Firebase Cloud Messaging (FCM) to deliver push notifications. Firebase may collect device tokens and usage analytics. For more information, see Google's Privacy Policy.
Backend API Services
Your data is transmitted to and stored on our backend servers. API communications are encrypted using HTTPS. Server location: As specified in our service configuration.
Your Rights
You have the following rights regarding your personal information:
- Access: You can access your personal information through the app
- Correction: You can update your account information within the app
- Deletion: You can request deletion of your account and data by contacting us
- Opt-Out: You can disable push notifications through your device or app settings
- Data Portability: You can request a copy of your data in a portable format
Children's Privacy
This app is not intended for use by children under the age of 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
International Data Transfers
Your information may be transferred to and stored on servers located outside your country of residence. By using this app, you consent to the transfer of your information to these servers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by:
- Posting the new Privacy Policy in the app
- Updating the "Last Updated" date at the top of this policy
- Sending you a notification if the changes are material
Your continued use of the app after any changes constitutes acceptance of the updated Privacy Policy.
Compliance
This Privacy Policy is designed to comply with:
- Apple App Store requirements
- Google Play Store requirements
- General Data Protection Regulation (GDPR) principles
- Other applicable privacy laws and regulations